1. Lost Shipments

If your order is lost during transit and does not reach you, we will issue a full refund or offer a replacement, based on your preference.

2. Incorrect or Damaged Products

If you receive a product that is:

• Incorrect, or
  
• Damaged during delivery
  

You must notify us within 3 days of delivery with clear images of the product.

Once the item is returned and passes our inspection, we will process your refund or replacement.

3. Order Cancellation

• Orders can be cancelled only before dispatch.
  
• Once shipped, cancellations are not allowed.
  
• For cancelled orders, refunds will be processed as store credits.
  

4. Undelivered Orders

If a prepaid order is not accepted at delivery and is returned to us:

• A processing fee (₹100) will be deducted
  
• Remaining amount will be refunded as store credit
  
• Shipping charges (if any) are non-refundable
  

5. Discounted & Offer Products

• If an order used a discount or coupon, the benefit will not be included in refunds
  
• For combo offers (e.g., Buy 1 Get 1, Buy 2 Get 1), all items must be returned together
  
• Partial returns for such offers are not accepted
  

6. Refund Method

All refunds are issued in the form of:

• Store credits, or
  
• Store vouchers
  

These can be used for future purchases and do not expire.

⚠️ We do not process refunds to bank accounts, cards, or original payment methods.

7. Returns & Exchanges Policy

Due to hygiene and safety standards for kids' products:

• We follow a strict no-return / no-exchange policy
  
• Exceptions are made only in genuine cases (damage/wrong item)
  

All products shipped are:

• Brand new
  
• Unused
  
• Sealed and quality-checked
  

8. Approved Returns Process

If a return is approved:

1. Product must be shipped back to us
   
2. It will undergo a quality inspection
   
3. Refund/store credit will be issued after approval
   

9. Shipping Information

• Delivery timeline: 2–7 working days across India
  
• Delays may occur due to unforeseen circumstances (weather, strikes, holidays, etc.)
  
• We are not liable for delays beyond our control
  

10. Shipping Charges

• Standard shipping: Free
  
• Express shipping (if selected): charged at actual cost
  

11. Payment Options

We accept:

• Debit/Credit Cards
  
• UPI
  
• Wallets
  
• Net Banking